This download contains an improved version of firmware found on your Creative ZEN® Touch 2 player. For more details, read the rest of this Web release note.

What's New:

• Improved Bluetooth compatibility in PAA app
• Reduced Sound Pressure Levels to comply with EU standards

Requirements:

• ZEN Touch 2 with firmware version 2.00.23 or later.
  For users with version 1.00.38, please upgrade to 2.00.23 first. Please use "ZenTouch2_1_00_38to2_00_23_fwupd.apk".
• Microsoft® Windows 8, Windows 7, Windows Vista®, or Windows XP Service Pack 3 32-bit edition. 

 Notes:

• After installing this firmware, you will not be able to downgrade back to a previous version.
• If you are currently using a live wallpaper, it will be reset after installing this firmware. Items (shortcuts) and widgets on the Home panel will also be reset. You will need to re-select the wallpaper and add the items and widgets back to the Home panel. 
• You can check the firmware version by tapping Settings > About. The firmware version is displayed under Build Number.
• Before you install this firmware:
  1. Back up your files.
  2. Delete current widgets on the Home panel so that upgraded widgets can take effect.
  3. Ensure that your device's battery level is at 25% or higher.
  4. Use Task Manager to close all applications.
• You can install this firmware by downloading it directly to your device, or by downloading to your computer first.

To install the firmware by downloading it directly from the Web to your device:

1. Download the firmware file to your device. The file will be stored in your device's internal memory.
2. After download is complete, tap the firmware file in the popup box.
3. Tap Install on the popup box.
4. After installation is complete, tap Open > Install.
5. After the firmware is installed, the Firmware Update dialog box will close. After a while, the Firmware Upgrade Alert dialog box will appear.
6. Tap Reboot. The screen will go black for a while during this time. Do not power down your device. Please wait for it to restart.

Important: Do not power down your ZEN Touch 2 player during the firmware upgrading process.
Note: After the upgrading process, your device will restart.

To install this firmware by downloading it first to your computer:

1. Download the firmware file to your computer.
2. Connect the device to your computer using a USB cable. If the USB connected dialog box appears, tap Turn on USB storage. Otherwise, go to the Notification panel and tap USB connected > Turn on USB storage.
3. Copy the firmware file to your device (either in its internal memory or a memory card).
4. On your computer, safely remove your device in Windows. Next, on the device “USB storage in use” screen, tap Turn off USB storage. If the “USB storage in use” screen is not shown, go to the Notification panel and tap USB Connected > Turn off USB storage. Then, disconnect the device from the USB port.
5. With the use of Explorer, navigate to the location where you copied the firmware file to, and tap it.
6. Tap Install in the popup box.
7. After installation is complete, tap Open > Install. The Firmware Update dialog box will close. After a while, the Firmware Upgrade Alert dialog box will appear.
8. Tap Reboot. The screen will go black for a while during this time. Do not power down your device. Please wait for it to restart.
   
   Important: Do not power down your ZEN Touch 2 player during the firmware upgrading process.
   Note: After the upgrading process, your device will restart.

If you encounter any problems installing this firmware upgrade, please contact Technical Support.

This download contains an improved version of the firmware on your ZEN Touch 2 device. It includes the Android 2.2 operating system. The Audible application for selected regions is also included. For more details, read the rest of this Web release note.

Enhancements:

Requirements:

Notes:

• After installing this firmware, you will not be able to downgrade back to the previous firmware.
• After installing this firmware, items (shortcuts) and widgets on the Home panel will be reset. You will need to add the items and widgets back to the Home panel.
• You can check the firmware version by tapping Settings > About. The firmware version is displayed under Build Number. 
• Before you install this firmware:
  1. Back up the contents on the device.
  2. Ensure that your device's battery is fully charged.

• You can install this firmware by downloading it directly to your device, or by downloading it to your computer first.

To install this firmware by downloading it directly from the Web to your device, do the following:

1. Download the ZenTouch2_1_00_38to2_00_23_fwupd.apk file to your device.
   The file will be stored in your device's internal memory.
2. After the download is completed, tap the ZenTouch2_1_00_38to2_00_23_fwupd.apk file in the popup box.
3. Tap Install in the popup box.
   The firmware update application is installed.
4. Tap Open followed by Install.
   After the firmware is installed, the Firmware Update dialog box is closed. After a while, the Firmware upgrade Alert dialog box appears.
5. Tap Reboot.
   The screen will go black for a while during this time. Do not power down your device. Please wait for it to restart.
   Important: Do not power down your ZEN Touch 2 device during the firmware upgrading process.
   Note: After the upgrading process, your device will restart.

To install this firmware by downloading it to your computer first, do the following:

1. Download the ZenTouch2_1_00_38to2_00_23_fwupd.apk file to your computer.
2. Connect the device to your computer using the USB cable. If the USB connected dialog box appears on the tablet, tap Mount. Otherwise, go to the Notification panel and tap USB connected > Mount.
3. Copy the ZenTouch2_1_00_38to2_00_23_fwupd.apk file to your device (either in the internal memory or an inserted memory card).
4. On your computer, safely remove your device in Windows. Next, go to the Notification panel on your device and tap Turn off USB storage > Turn Off. Then, disconnect the device from the USB port.
5. With the use of Explorer, navigate to the location where you copied the file to, and tap it.
6. Tap Install in the popup box.
   The firmware update application is installed.
7. Tap Open followed by Install.
   After the firmware is installed, the Firmware Update dialog box is closed. After a while, the Firmware upgrade Alert dialog box appears.
8. Tap Reboot.
   The screen will go black for a while during this time. Do not power down your device. Please wait for it to restart.
   Important: Do not power down your ZEN Touch 2 device during the firmware upgrading process.
   Note: After the upgrading process, your device will restart.

If you encounter any problems installing this firmware upgrade, please contact Technical Support.