Solution ID: 102181

Computer is not able to detect my Creative USB Speakers, Sound Card or Headset
Keywords/Keyphrases: cannot detect speaker, cannot detect headset, cannot detect USB sound card, unable to detect, cannot recognize usb device


  • Applicable To: Creative N400, ZiiSound T6, Sound Blaster X-Fi Surround 5.1, Sound Blaster X-Fi Surround 5.1 Pro, Sound Blaster Wireless Transmitter, Sound Blaster Play!, Sound Blaster Go!, Sound Blaster Go! Pro, Sound Blaster Tactic3D Alpha, Sound Blaster Tactic3D Sigma, Sound Blaster World of Warcraft Headset, Sound Blaster JAM, Sound Blaster Tactic3D Fury, Sound Blaster EVO Series, Sound Blaster Tactic3D Rage USB, Sound Blaster Tactic3D Omega Wireless, Sound Blaster Recon3D Omega Wireless, Sound BlasterX H7, Sound Blaster Recon3D USB, Sound Blaster FRee, Sound Blaster X7, Sound Blaster E1, Sound Blaster E3, Sound Blaster E5, Sound Blaster Play!2, Sound BlasterAxx series, Sound Blaster Omni Surround 5.1, Sound Blaster R3_A6U, Sound BlasterX G5
  • In the event that the computer fails to recognize your USB speakers, sound card or headset, it is most likely to be caused by a faulty USB port, or the USB device's driver is missing, outdated or corrupted. To resolve such an issue, you can uninstall or re-install the drivers via Windows Device manager.

To resolve the detection issue, do the following steps:

  1. Ensure that the USB device has power running through it or that it is turned on if it has a separate Power ON switch.

  2. Check that the USB device is detected in Device Manager. Locate the line that says "Universal Serial Bus controllers (USB)" and then click on the "+" sign to the left to expand the list. If it is a driver problem, it will state Unknown Device or it will have an exclamation mark(!) next to the USB device.

  3. Right-click on the device and click Update Driver.

  4. After updating the driver, restart the computer.

  5. Select the USB audio device as the default playback device in Windows Sound.

If the USB device is still not detected in Device Manager, do the following:

  1. Ensure the device is not connected to an external USB hub.

  2. Update the driver of the USB Host Controllers on the computer. For instance, if the system uses an ASMedia USB 3.0 eXtensible Host Controller, ensure that the latest driver for the ASMedia Host Controller is installed.

  3. Use another USB port of another USB Host Controller if there are more than one USB Host Controllers on the computer.

  4. Try to connect the USB audio device to a USB 2.0 port.

  5. Ensure that a 3.5mm cable is not connected to the audio port of the headset when the headset is connected via USB.

  6. Disable any third party driver detection software and install the driver manually on Device Manager.

  7. If possible, use another USB cable on the USB audio device and try to connect to the computer again.

  8. For further verification, connect the USB audio device to another computer.

Further Suggestions

Can't install driver / Setup is unable to detect a supported product on your system for USB audio devices - SID #128891
Last Updated: March 27, 2017

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.


Was this information helpful?

Your feedback is essential for us to constantly refine our Knowledgebase articles to better support you.
Please take a moment to rate our case.

- Your feedback is received anonymously, and thus cannot be responded to.
Excellent        Good        Average        Poor        Bad