Solution ID: 106641

Installing a Live! Cam on a Mac OS X System
Keywords / Key Phrases: mac os, install, cannot install software on a mac, live cam


  • Applicable To: Creative Live! Cams
  • The Creative Live! Cams work as a Plug-and-Chat on a Mac system. As for the bundled applications, they are not supported on this system.
  • The screenshot of this article was taken from Mac® OS X® (El Capitan) version 10.11.3.
  • The Live! Cam model used in this article is a Live! Cam Connect HD.

To install the camera on a Mac, do the following:

  1. Connect the camera into any available USB port.

  2. To check if the camera is detected by the computer, do the following:
    1. Click on the Apple logo, located at top left of the screen, and then select About this Mac.

    2. Click on System Report... and you will see the hardware devices. Look under the Hardware section and select USB. You should be able to see the camera model in the listing. If for some reason the camera is not detected, re-connect the camera again using another USB port.

  3. Configure the camera's built-in microphone (if any) as its default recording device under System Preferences. Access the Sound icon.

  4. Click on the Input tab and then select the Creative Live! Cam. Ensure this is highlighted, and if you intend to use other inputs, select a device for sound input accordingly.

  5. As the Live! Cam does not require any Creative driver or software to work with Mac, it works as a plug and play device.

  6. Use Facetime to verify functionality.

  7. Ensure that the Live! Cam is selected as the camera and microphone to be used under the Video menu.

  8. The camera should start working right on the homepage of Facetime.

Note: Most 3rd party video chat applications will have an option to let you choose your preferred camera. Refer to your software documentation for details.

Last Updated: March 8, 2017

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.


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