Solution ID: 111682

Creative Webcams in Windows 8.1 and Skype
Keywords/keyphrases: skype, there is no video after installing windows 8.1, windows 8.1 driver for creative webcams

Summary:

  • Applicable To: majority of current Creative Webcams
  • This article explains that majority of current Creative Webcams' Windows 8 drivers have been tested to work well with Windows 8.1 operating system.

Based on internal testing, the Windows 8.0 driver used with the majority of our webcams seems to be working in Windows 8.1. If you are having issues with applications such as Skype, you may want to check with the application vendor’s support.

To verify that your webcam is working, we would suggest that you install the latest version of Creative Live! Central and verify you are able to get video. If you get an error message or there is no video, you can contact us via E-Mail support.

If you are planning to upgrade to Windows 8.1, we suggest you fully uninstall the camera and its applications before upgrading, and then reinstall once you have upgraded.

Further Suggestions

Windows 8™ and Windows 8.1™ - Driver Availability Chart SID #61105
Last Updated: November 22, 2013

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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