Solution ID: 128891

Can't install driver / Setup is unable to detect a supported product on your system for USB audio devices
Keywords/keyphrases: Sound BlasterX H7, GH0330, no audio device detected

Summary:

  • Applicable To: Sound BlasterX H7, Sound Blaster JAM, Creative Outlier, Sound Blaster Omni Surround 5.1, Sound Blaster X-Fi HD, Sound Blaster Recon3D Omega Wireless, Sound Blaster X-Fi Surround 5.1 Pro, Sound Blaster E5, Sound Blaster E3, Sound Blaster E1, Sound BlasterX G5, Sound Blaster USB Audio Devices, Sound BlasterAxx Axx 200, Sound Blaster Roar, Sound Blaster EVO, Sound Blaster X7, Sound Blaster FRee
  • If your USB audio device cannot be detected and you are running ESET Smart Security, this article may help.

Ensure that a 3.5mm analog cable is not connected to your USB headset.

If you can't install the driver of your Sound Blaster USB audio device and are running ESET Smart Security, disable "File Creation" before running the driver package.

Open ESET Smart Security and go to Setup->Computer Protection-> Real-Time File System Protection->Configure and disable File Creation.

Disconnect and reconnect the USB connector and run the driver package of your Sound Blaster USB audio device again.


If the driver provider of your USB audio device is not Creative Technology Ltd. in the device's properties. You can do a manual install of the device's driver.

Use WinRAR or 7-Zip to extract the contents in the .exe extension driver package of the USB audio device.

Use search for the driver file with .inf extension in the extracted file folder to get the directory of the .inf extension file.

Click on Update Driver in the device's properties.

Click on "Browse my computer for driver software".

Select "Let me pick from a list of device drivers on my computer".


Click on "Have Disk" and browse to the .inf file.



Click "Next".



Further Suggestions

Computer is not able to detect my Creative USB Speakers, Sound Card or Headset - SID102181
Last Updated: November 18, 2016

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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