Solution ID: 129110

Microphone Not Working for Gaming Headsets with Inline Volume Control
Keywords/keyphrases: creative gaming headset, sound blaster, sound blasterx, microphone, mic, no sound

Summary:

  • Applicable To: Creative gaming headsets with inline volume control
  • This article gives troubleshooting steps for no sound from gaming headsets' microphone.
  1. Ensure that the microphone jack of the headset is connected to the computer's microphone input port.
  1. Connect a headphones/microphone splitter cable to the headset if the 3.5mm jack is a 4-pole jack.

  1. Check if the switch on the inline control is switched on.
  1. Check if the microphone is properly connected to the headset.
  1. If the headset has a 4-pole 3.5mm jack, test the microphone by connecting the headset to your smart mobile device by making a phone call. If the microphone is working the problem lies with your computer's configuration.
  1. Ensure that microphone input is selected as the default device under Sound -> Recording of Windows.

  1. If there is a control panel software for your audio device, ensure that Microphone input is selected instead of Line In.
  1. If you want to hear yourself from your microphone, you can check on "Listen to this device".


Last Updated: February 17, 2016

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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