Solution ID: 37374

Charging a ZEN Stone Series Player
Keywords / Key Phrases: how to charge using USB, how to charge using power adaptor

Summary:

  • The ZEN Stone / Stone with Speaker and ZEN Stone Plus / Stone Plus with Speaker charge the internal battery from a USB connector on a PC or from a Creative power adaptor (available separately)
  • Follow the steps below to charge the player

Charging from a USB Port

  1. Connect the USB cable to a USB port on the computer or a powered USB hub.


  2. Verify the computer is powered on and is not in a power conservation mode. Please see your operating system or motherboard's documentation for information.


  3. Connect the USB cable to the ZEN Stone / Stone with Speaker or ZEN Stone Plus / Stone Plus with Speaker.


  4. Allow the player to charge for 2 to 3 hours. The LED indicator will show when the player has finished charging.

    • ZEN Stone / Stone with Speaker - The LED should start blinking orange while charging. The LED will stay on steadily when charging is finished.


    • ZEN Stone Plus / Stone Plus with Speaker - The LED should stay on steadily while charging. The LED will start blinking when charging is finished.

    The LCD screen on a ZEN Stone Plus / Stone plus with Speaker will also show the battery level.

    Icon Power Status
    Full battery level
    Full battery level.
    Good battery level
    Good battery level.
    Low battery level
    Low battery level.
    Charge as soon as possible.
    Extremely low battery level
    Extremely low battery level.
    Player may turn off automatically anytime.
    Charge immediately.
    Charging is in progress
    Charging is in progress.
    Charging is complete
    Charging is complete.

Charging from a Creative Power Adaptor

    Charging from a Power Adaptor
  1. Connect the Creative power adaptor to a power outlet.


  2. Connect the Creative power adaptor to the ZEN Stone / Stone with Speaker or ZEN Stone Plus / Stone Plus with Speaker


  3. Allow the player to charge for 2 to 3 hours. The LED indicator will show when the player has finished charging.

    • ZEN Stone / Stone with Speaker - The LED should start blinking orange while charging. The LED will stay on steadily when charging is finished.


    • ZEN Stone Plus / Stone Plus with Speaker - The LED should stay on steadily while charging. The LED will start blinking when charging is finished.

    The LCD screen on a ZEN Stone Plus will also show the battery level.

    Icon Power Status
    Full battery level
    Full battery level.
    Good battery level
    Good battery level.
    Low battery level
    Low battery level.
    Charge as soon as possible.
    Extremely low battery level
    Extremely low battery level.
    Player may turn off automatically anytime.
    Charge immediately.
    Charging is in progress
    Charging is in progress.
    Charging is complete
    Charging is complete.

Further Suggestions

If the ZEN Stone is unable to charge correctly, it is advisable to perform a firmware reload on the player to restore its functionality. Please download the latest firmware from the ZEN Stone support page. To install the firmware:
  1. Download the ZEN Stone firmware file into your local hard disk.
  2. Close all application windows that are currently running on your computer.
  3. Connect your player to your computer.
  4. Double-click the downloaded file and follow the instructions on the screen.

Note:  Data will be erased from the player when you perform a firmware reload. Please ensure to have a back up of your data before performing a firmware reload.

Last Updated: August 07, 2008

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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