Solution ID: 55438

Uninstalling Sound Blaster Drivers and Applications (Windows 7, Windows 8 and Windows 10)
Keywords / Key Phrases: Sound Blaster, uninstall, uninstalling, drivers, applications, windows 7, windows 8, windows 10

Summary:

  • When Sound Blaster drivers and applications are installed incorrectly, it is recommended that you uninstall them with the Windows Add/Remove Programs or Device Manager in Control Panel before installing them back.
  • If you are using Windows 7, it is recommended that you download and install the latest Windows 7 drivers. Do not use the installation CD unless the CD is labeled for Windows 7 at the point of purchase.
  • If you are using Windows 8, it is recommended that you download and install the latest Windows 8 drivers. Do not use the installation CD unless the CD is labled for Windows 8 at the point of  purchase.
  • Before using the Windows 10, be sure that the Windows 10 supported driver is downloaded and ready to be installed.

Before using the Windows 10, be sure that the Windows 10 supported driver is downloaded and ready to be installed.

  1. Right-clicking on the Windows Desktop screen and choose Personalize.

  2. Click on "Themes"->"Change desktop icons". At the "Desktop icon settings", check the box for Computer and select OK.

  3. At the Windows Desktop view, right click on the Computer icon and select Properties. Choose Device Manager.

  4. Alternatively, hold the key combinations [Windows Logo Key + X] or right-clicking the Windows logo, then click on Device Manager or key "M" to open it.

  5. Right clicking the specific Sound Blaster product listing under Sound, video and game controllers and select Uninstall.

  6. In the Confirm Device Uninstall dialog box, select the "Delete the driver software for this device" option and then click OK.

  7. Move the cursor to the bottom left of the taskbar and click on the "Search" icon.

  8. At the "Search" panel, type in "Programs and Features" under the Windows Control Panel.

  9. "Uninstall" all Creative related software applications.

  10. "Restart" the computer.

  11. When you are done uninstalling the device, remove it from the computer if desired.

To uninstall a device driver under Windows 8, it can be done via Windows Device Manager.

  1. At Windows 8 Start Tile view, tap the Windows keyboard button to bring up Windows Desktop view.

  2. Right-clicking on your Windows Desktop screen and choose Personalize. Click Desktop Icon Settings. Check the box for Computer and select OK.

  3. Under Windows Desktop view, right click on the Computer icon and select Properties. Choose Device Manager.

  4. Right click specific Sound Blaster driver listing under Sound, video and game controllers and select Uninstall.

  5. In the Confirm Device Uninstall dialog box, select the Delete the driver software for this device option and then click OK.

  6. Go back Windows 8 Start Tile view by tapping the Windows keyboard button.

  7. At Windows 8 Start Tile view, move cursor to lower right corner of the screen to select Search function.

  8. At Search panel, type in Programs and Features.

  9. Uninstall all Creative related software applications.

  10. Restart the computer.

  11. When you are done uninstalling the device, remove it from the computer if desired.

If your installation CD is not a Windows 8 edition, DO NOT INSTALL the CD as it may cause conflicts within the system. Proceed to http://support.creative.com and select your products to begin downloading their related drivers/applications.

To uninstall a device driver in Windows 7, it is recommended that you use Windows Device Manager.

  1. Click Start, Control Panel, and then double-click Administrative Tools, double-click Computer Management, and then click Device Manager.

  2. Double-click the type of device, for example, Sound, Video and Gamer Controllers, that you want to uninstall.

  3. Right-click on the specific device (for example, Sound Blaster X-Fi) you want to uninstall, and then click Uninstall.

  4. In the Confirm Device Uninstall dialog box, select the Delete the driver software for this device option and then click OK.

  5. Next go to Programs and Features in the Control Panel and uninstall all Creative related applications if available

  6. Restart the computer

  7. When you are done uninstalling the device, remove it from the computer if desired.

If your installation CD is not a Windows 7 edition, DO NOT INSTALL the CD as it may cause conflicts within the system. Proceed to http://support.creative.com and select your products to begin downloading their related drivers/applications.

To begin installation:

  1. Download the file onto your local hard disk.

  2. Close all other Windows applications.

  3. Double-click the downloaded file.

  4. Follow the instructions on the screen.
Last updated: August 12, 2015

Further Suggestions

SID64507 - Where Can I Download the Latest Creative Drivers/Applications and Firmware?
If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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