Solution ID: 64759

Pitch Black Images
Keywords / Key Phrases: pitch black image, pitch black picture, settings

Summary:

  • Applicable To: Creative Senz3D, Live! Cam Socialize HD 1080, Live! Cam Socialize HD AF, Live! Cam Socialize HD, Live! Cam Socialize, Live! Cam Optia AF, Live! Cam Video IM Ultra, Live! Cam Notebook Pro
  • This article provides steps on how to resolve pitch black images using Creative Live! Central 3.
  1. Make sure that you are on Capture Mode.

    Go to Settings, click the Picture Control then the Restore Default button to set back to default settings.


  2. Test the webcam in a brighter environment. If the problem persists, check it on another computer.


  3. If the webcam is able to work on a different PC, uninstall the webcam drivers and/or applications from the Add / Remove Programs from the Control Panel.


  4. Reinstall the drivers and/or applications using the bundled installation CD or check for updates/downloads by visiting support.creative.com.
Last updated: January 24, 2014

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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