Solution ID: 98650

Creative Webcam Troubleshooting Tips
Keywords / Key Phrases: creative webcams proper lightning, usb connect, detection, device manager, webcam usage tips, test creative webcam using live central 3, skype, ichat

Summary:

  • Applicable To: BlasterX Senz3D (VF0810), Creative 3D Gesture Camera, Creative Senz3D (VF0780), Live! Cam Connect HD 1080 (VF0760), Live! Cam Sync HD (VF0770), Live! Cam Connect HD (VF0750), Live! Cam inPerson HD (VF0720), Live! Cam Socialize HD 1080 (VF0680), Live! Cam Socialize HD AF (VF0690), Live! Cam Socialize HD (VF0610), Live! Cam Socialize (VF0640), Live! Cam Sync (VF0520), Live! Cam Chat HD (VF0700), Live! Cam Notebook Ultra (VF0490), Live! Cam Video IM Pro (VF0230)
  • Refer to this article for tips and troubleshooting steps about the Creative USB Video Class (UVC) Webcams' connectivity and usage.

Note: The Live! Cam Connect HD 1080, Live Central 3 and Skype (version 5.8.0.1027) are used as references here.

Connecting the Creative Webcam:

If your computer is not able to detect the Creative Webcam, this may be linked to the USB connection. See the following steps below to resolve such connectivity issues;

  1. Try to connect the webcam to the computer's USB ports, including the front and back ports.


  2. Use a self-powered USB hub; this frees any drain on your systems' power supply.


  3. Ensure that the USB ports in the BIOS is enabled. Refer to your computer's documentation for information about the BIOS.


  4. Ensure that the computer is able to detect the Creative Webcam via the Device Manager.




  5. If the webcam is not displayed in the Device Manager, go to Action > Scan for hardware changes

    .

    It is recommended to update your computer's built-in USB driver. Refer to your computer's documentation for information on how to update and manage drivers on the Device Manager.

To Test the Creative Webcam:

You can either use Live! Central (either bundled or can be downloaded from support site) or a 3rd party application (such as Skype and iChat for Mac OS users) to test your Creative webcam.

  1. To test the webcam via Live! Central: (Not applicable to BlasterX Senz3D)


  2. Launch Live! Central to enter into photo capturing (Snap Photos) or video recording (Record Videos) mode, you will see where the webcam is pointing at so that you can either take photos or record a video from this position.



  3. To test via Skype:

    Launch Skype, go to Tools > Options then choose Video settings


  4. To test via Facetime on a Mac (not applicable for Creative Senz3D, Creative 3D Gesture camera and BlasterX Senz3D):

    Launch and sign in to Facetime and then click on the Video menu. Ensure that your Creative Webcam is selected as the default web camera and microphone (applicable for web cameras with built-in mic)

    Note: The Live! Cam Chat HD is used as an example here.

Creative Webcam Usage:

  1. Refer to SID92658: Taking/Viewing Photos with Live! Central 3, for more information on how to use the Creative Live! Central 3 with Creative Webcams. (Not applicable for BlasterX Senz3D)


  2. Refer to SID64759: Pitch Black Images, to resolve pitch black images using the Creative Live! Central 3. (Not applicable for BlasterX Senz3D)



  3. Refer to the steps below on good webcam lighting:
    1. Do not use your monitor as a light source.
    2. Avoid lights that are in direct line of sight to the camera. This affects the auto exposure, and sometimes the color balance of your images.
    3. For better lighting setup, try to use two lamps that are at least a foot apart on either side and slightly behind your camera. You can also improve on this basic arrangement by placing a lower wattage bulb in one of the lamps. You might start with a 100 watt bulb in one and a 25 watt bulb in the other. This creates one key and one background lighting.
    4. Place an unshaded lamp behind you near the wall.
    5. Regardless of the type of lighting you use, it is advised to experiment with different lamp wattage, dimmers and/or distances of the lamps to the subject. This will allow you to achieve the best lighting balance.
    Last Updated: June 10, 2016

    If you require further assistance, please send an email to technical support.

    Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

         

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