Solution ID: 11696

Reset or format a Creative ZEN Portable Media Player

Summary:

  • To reset the player: gently push the end of a thin object (like a straightened paperclip) into the Reset holelocated on the side of the unit.

If your player stops responding, or if the internal speaker stops working, you can reset the player. This should not cause you to lose any videos, programs, pictures or audio tracks, unless you were in the middle of transferring content.

To reset the player: gently push the end of a thin object (like a straightened paperclip) into the Reset holelocated on the side of the unit. The PMC should reboot at this point. If the player continues to not respond, connect the PMC to your PC and format the unit.

To format a a ZEN Portable Media Center:

  1. Connect the player to your PC
  2. Open Windows Media Player 10.
  3. Click on the File button, CDs and Devices, and then click on Synchronize.
  4. Select the ZEN Portable Media Player in the Device pane (if you have multiple devices connected), and click on the Format storage media button
If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.

     

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