Solution ID: 20564

Difficulty transferring Audible Content to Creative Players


    • Audible® audio is a collection of audio material provided by Audible®, Inc. Audible® audio is in .aa format. It can only be transferred with AudibleManager.

If you experience any difficulty transferring Audible contents from your PC to a MP3 player loaded with MTP firmware (also known as PlaysForSure), download and install the following Microsoft updates and hotfixes, or reinstall the latest version of AudibleManager® available at

  1. Windows Media Player hotfix WindowsMedia10-KB895316-x86-enu.exe
  2. Windows Media Format 9.5 Runtime update, WindowsMedia-KB891122-x86 package
  3. Windows Media Player hotfix WindowsMedia10-KB902344-x86-INTL.exe

Be sure to restart your PC and reconnect your player after installing these updates.

If you require further assistance, please send an email to technical support.

Note: Product specification, technical or troubleshooting information are subjected to change. This is due to changes and/or updates in the new firmware/driver releases. Please refer to the web release notes in the download section for details.


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