3 STEPS to obtain the FASTEST, most appropriate service for your Creative product:
1. Try the Customer Support SELF-HELP RESOUCES by selecting your product.
2. Have the following INFORMATION available.
- About your Creative Product
- Product name
- Model number
- Serial number (where applicable)
- Date of purchase
- About your PC (if applicable)
- Type of processor (CPU)
- Brand name and model of main-board
- Brand name and model of any devices on your PC
- Operating system of your PC
- About your trouble
- The nature of symptom
- The steps of operation just before the trouble happened
- The context of any alerts or error messages
- The list of troubleshooting steps you have tried
3. Contact your local Creative Customer Support Services to DIAGNOSE the problem.
5 STEPS for returning your product for warranty service:
1. Have your PROOF OF PURCHASE available to validate your Warranty.
If a problem develops during the Warranty Period, your proof of purchase (an itemized dated receipt) is required to be eligible for warranty service. It should be retained for the duration of the Warranty Period. Warranty service is only applicable if the product was purchased by you from an authorized Creative retailer, and will not be provided for any product that has not been purchased as new or was obtained as a result of the purchase of a non-Creative product. All product contents and packaging should be also retained in case you need to return your product for warranty or factory service.
2. Contact your local Creative Customer Support Services to be issued a RMA NUMBER.
For customers in Asia, the Middle East and Africa, you should first contact the dealer who sold you the product, as your dealer may be able to assist you. To find your nearest authorized dealer, click here.
All products returned to Creative for warranty service must have a RMA (Return Merchandise Authorization) number. You will be issued it after the product has been determined to require warranty service.
3. Remove or make a backup copy of YOUR DATA stored on the product prior to shipping the product to Creative if applicable.
ALL DATA WILL BE DELTETED from the product during process. Creative is not responsible or liable for any data stored on the product that is lost, deleted, or is otherwise inaccessible.
4. Return ONLY the defective item(s).
Creative is not responsible for other products or accessories returned with the defective item.
5. Write the RMA NUMBER on the outside of the package.
Creative WILL NOT ACCEPT a return that does not have an RMA number on the outer packaging.
Your limited hardware warranty DOES NOT APPLY to:
- Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss during shipment.
- Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Creative.
- Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product.
- Counterfeit products or any accompanying products not bearing a Creative serial number provided with the Product, or in the case of communications products, the use of the Product outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).
- Any Product that has had its serial number altered, defaced or removed.
- Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of an alleged defect or malfunction within SEVEN (7) days after the expiration of the warranty period.
- Damage to or loss of a product during the period the equipment is in transit to a Creative Technology Limited location.
A copy of the warranty is available on the product installation CD, or together with your product. You can also click here.
